PARAG

How learning can make employees join back in the “New Normal” with high confidence? One fact that we have to acknowledge that the current pandemic of COVID – 19 has shaken the confidence of people. In organizations, lack of confidence may work negatively and it may result in to resistance to change, absenteeism, attrition and thus further interruption in the business. It is true that despite all the arrangements made by the organizations to ensure employee safety, employees may not carry the same zeal and confidence that they had before . Therefore, organizations must strategically develop interventions that can develop the morale of their workforce. Various organizations must be working on a variety of initiatives to boost employee confidence including training which is the most promising one. While organizations endeavor to develop learning intervention, it is also important that the L&D professionals or the instructional designers should have a very focussed approach on their selection of learning areas within the competency framework. As we know, competency is a set of Knowledge, Skills, and Behaviour and below we discuss the careful selection of key learning elements around it: A: Knowledge: Knowledge gives a logical view-points to perceive things in the right direction, hence the first thing that the learning professional should do is to demystify the knowledge about; 1. Situation 2. Challenges 3. Reality B: Skills: Skill works like an energy booster for employee confidence. Knowledge will help them know what to do and skills will help them learn how to perform. Certain skills are necessary in the current times such as; 1. Digital skills 2. Inter-personal 3. Communication including filtered listening 😄 Behaviour: Training may not change the behaviors directly but if the programs can develop some deeper insights, it can definitely work. While developing such behavioral programs, professionals should consider; 1. Resilience 2. Flexibility 3. Emotional Intelligence 4. Learning agility 5. Goal orientation Conclusion: The key focus is to ensure that employees should be educated enough about the right knowledge of the facts, learn ways to deal with it skilfully, and don’t give up. Humans have evolved as supreme to other species because of their ability to learn and change.