Week 42/52 '2023 /HR -Payroll Specialist - Novartis

[Dikshitha HR]

Your responsibilities include, but are not limited to:

The purpose of this role is to provide second level expert services for employees, managers and HR community in APAC in the area of Payroll processes and act as a subject matter expert for these services.
Responsible for the country payroll processes and ensure the accuracy and timeliness. To ensure that SLAs are consistently met and high customer satisfaction. Look after answering complex queries and transactions, which could not be solved by Hire-to-Retire team, as Tier 2.
Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc)
Lead/ Chip in to projects in scope for Payroll Team to standardize across the countries. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
Act as subject matter expert for Payroll processes and provide support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).
Deliver training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts e.g Tier 3.
Maintain and sustain the Knowledge Base and How2HR for countries in scope. To provide mentoring or training for onboarding purpose and perform other tasks as assigned by Line Manager
Minimum requirements

What you'll bring to the role:
Leadership SELF We are authentic leaders, using feedback and reflection to better understand ourselves and our impact on others and Digital & Technology Savvy, Improves business performance by leading change through innovating, advocating and implementing digital and technology solutions
Business Mindset - Takes account of Novartis business imperatives and financial indicators when taking decisions, allocating resources, directing work and/or managing budgets
Organizational Savvy - Manages and communicates effectively with different audiences using compelling arguments and maneuvers comfortably through people-related organizational dynamics
Managing Change - Quickly adapts to match shifting demands of different situations and operates effectively during times of uncertainty
Being Resilient - Effectively rebounds from setbacks and adversity when facing difficult situations and Operational Excellence - Navigates processes and procedures to get things done while focusing on continuous improvement whenever possible

040 6758 1000