Dikshitha HR Posted March 19, 2022 Share Posted March 19, 2022 Job Name: Assistant Manager Training Location: Gurgaon Contact Email: swapnil.gupta@igtsolutions.com Company: IGT Shifts: 24*7 Shifts Working Days: 5 Days working Experience: 4 to 8 years of Experience in BPO training module. Job Responsibilities: Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) Lead a Team of Trainers, Coaches, TL to enable training delivery Evaluate Trainers and provide feedback to improve performance and facilitation Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment Seek client / In house certification on each version of the Training Manual Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables Manage the team members aligned from a career perspective Motivate and Mentor the team to deliver against KPIs as per business requirements Manage escalations with required inputs to client and feedback to the team Preparing business reviews Internal & Client Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint Perform FMEA to derive factors acting as a roadblock to Training Delivery, backed by designing & implementation of appropriate action plans to curb the curve Stakeholder & Client Management Planning & Forecasting training requirements for assigned business accounts Required to handle training efficacy. Link to comment Share on other sites More sharing options...
Recommended Posts