Dikshitha HR Posted March 25, 2022 Share Posted March 25, 2022 Job Name: Voice & Accent Trainer Location: Chennai Ambattur Work Experience & Qualification criteria: Must possess thorough knowledge on Speech Sounds Grammar concepts and usages Voice, Email / Chat. Must have UK calling experience Experience in Voice and Accent training Excellent Communication skills, both Verbal and Written Job Description: Provide feedback and conduct coaching sessions for the agents on the floor to improve/ maintain the language skills, soft skills, and call handling skills Create training modules and train staff to enhance customer experience and Voice and accent standards Monitor and provide feedback on Accent and Soft Skills to the agents Training new hires on Fundamental Skills of Grammar and Voice & Accent Work with the operations stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs Evaluate trainees and obtain regular feedback from all the training done and update the operations Team Manager on progress Documenting training progress and reporting it to Operations team. Assist TL in recruitment and selection process for new hire. Motivate and encourage the team on performance. Ensure the customer satisfaction scores increase. Conduct refresher training on the floor. Perform other duties as assigned Desired Candidate Profile: Candidate should currently reside in Chennai location Should be flexible to work in UK shifts Resilience Assertive Graduate Work Location - Ambattur 4 Should have taken 2 doses of Covid vaccination Additional skills: Excel knowledge Email handling Good communication skills Mandate Documents: Covid Vaccination Certificate/Negative Report 2 Copies of resume Aadhar Card Naukri Job posting for Proof Good to Have: Certification as a UK Voice and accent trainer will be an added advantage Link to comment Share on other sites More sharing options...
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