Dikshitha HR Posted April 6, 2022 Share Posted April 6, 2022 Job Name: Communication Trainer Location: Bangalore Contact Person: Girish P Contact Email: girish.p@24-7intouch.com Contact Number: 9902526009 Education: Commerce Graduate/ Post-Graduate Experience: 3 to 6 Years Responsibilities: Independently handle Soft Skills and Communications Coach training projects specifically for a Voice and Non-Voice Email based domain. Liaise with managers to determine training needs and schedule training sessions Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn Design effective training programs Conduct training sessions, workshops, one-on-one coaching etc Prepare educational material such as module summaries, videos etc – Willing to teach, must be willing to learn Must have experience in developing curriculum and training modules from scratch. Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service. Identify the Training needs of the agents. Provide feedback to enhance Agent Performance. Work closely with operations to assess floor needs When needed, being available to learn project specifics for multiple projects– May require overtime Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents. Suggest calibrations to ensure consistent scoring. Desired Skills Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people Excellent written and verbal communication skills Excellent knowledge of English communication articles, singular/plural, active/passive voice, punctuation etc Understanding of effective teaching methodologies and tools – Willing to teach, must be willing to learn Willingness to keep abreast of new techniques in corporate teaching Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset – Willing to teach, must be willing to learn Phenomenal communication, presentation and public speaking skills Flexible in schedule – Must be okay to work nights Flexible in handling multiple task at once Able to write a WOW response for their project specific criteria’s - Personalization Able to write clear and concise sentences – Grammar Has patience to teach others – Understands the DISC Model Willingly will do tickets/Audits for the project they serve in monthly Experience in developing training modules and curriculum from scratch Good reasoning and analytical skills Comfortable walking around a training space to interact with agents Excellent Presentation, Feedback & Coaching skills Good computer knowledge Benefits An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance Link to comment Share on other sites More sharing options...
Recommended Posts