Dikshitha HR Posted April 6, 2022 Share Posted April 6, 2022 Job Name: Communication and Soft Skills Trainer Location: Gurgaon Contact Email: aanchal@wsneconsulting.com Work Mode: Work from home Roles and Responsibilities : Work Experience: Min. 3 Years of New Hire Classroom/Virtual Training . Soft Skills and Communication Training experience required. Experience in sharing feedback with associates and working to improve the language capabilities. Call, Email & Chat Audits & Feedback to gauge the performance of the associates. Coach and motivate agents for better customer satisfaction through better communication and customer care skills. Coordinate with the stakeholders regarding the performance/improvement of agents that have been coached Facilitation Skills Certification. Experience with Content/Training Material Creation Decent understanding of support function roles and their scope (Quality, SME, Team Lead, Workflow lead) Link to comment Share on other sites More sharing options...
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