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Week 16/52 '2022 /L&D - Training Manager - Navi Mumbai


Dikshitha HR

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Job Name:  Training Manager

Location: Navi Mumbai

Contact Number: 9082948204

Contact Name: Vishal 

Contact Email:  Vishal.jaiswal@3i-infotechbpo.com

CTC: 3,50,000 - 6,00,000 P.A.

Roles and Responsibilities

  • Observing on the job behavior and customer interaction of employees at the co-working hubs to identify training needs.
  • Maintains and improves product quality by completing product, company, system, compliance and surveillance audits.
  • Manage the Training and Quality team members, processes, SLAs, Metrics and Client discussions.
  • Proven experience as a Quality and Training manager or a similar position.
  • Conducting audits at co-working spaces to identify training needs suitable to the company and providing on the floor training as required.
  • Excellent organizational and leadership skills with a problem-solving ability.

Desired Candidate Profile

  • Track record in designing and executing successful training programs.
  • Strong written and verbal communication in English.
  • Demonstrable experience of 6-10 years in BPO industry

Job Benefits & Perks

PF/Gratuity/Insurance

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