Dikshitha HR Posted April 20, 2022 Share Posted April 20, 2022 Job Name: Trainer Location: New Delhi Contact Email: pratikshar@alankit.com Job description: Implementing effective training courses for new & existing employees Batch training for the new employees in the contact center Conduct refresher sessions for the sales & service calling team Identify learning needs within assigned business units Work with Head of departments to determine training needs Conduct seminars, workshops & individual training sessions Develop content for the training as per the need & latest trend of the market Participate in the quality audits, prepare & review the monitoring reports Feedback sessions on audits for the contact center agents for the performance improvement Sharing process gaps for the process improvement and standardization Attend meetings with the various departments on the assigned tasks Assist in employee engagement activities Be a part of call calibration sessions to reduce the variance Required Candidate profile:- Good Communication skill Proficiency in defect analysis and excel skills Minimum Graduate Link to comment Share on other sites More sharing options...
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