Dikshitha HR Posted April 25, 2022 Share Posted April 25, 2022 Job Name: Training Manager Location: Hyderabad Contact Email: Merlin.Juliana@cognizant.com Role Summary: Waymo Training Manager will be responsible for overseeing complete management of the Training & Policy related initiatives. Client Management is a critical focus area Team Management & Governance is an integral part of the core deliverables 10+ Years of Related Experience Previous experience in Autonomous vehicles, automotive systems is Preferred Training & Development Govern the overall training function Ensure that TNA is conducted timely and training is in line with findings Track Training Surveys to understand feedback provided to trainers Identify and recommend modifications or addition in content to facilitate the learning needs of the new hires as well as tenured agents. Conceptualize training interventions as per the learning gaps identified Guide trainers in conducting FGD with Ops team, Study BQ & RCA analysis to identify high error areas Analyze monthly PKT outcomes and focus on low scoring areas Overall governance and monitoring of NH batches and planning Discussions with NHs on any behavioral issues before handing it over to HR Ensure Training Throughput Attrition & Duration Policy Efficiency Improvement & Calibration are maintained as per agreed SLA Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team Maintain timely completion of interventions Policy & Content Creation Ensure the overall Policy function is running efficiently Enable trainers in creating appropriate training content and adopt best practices for content creation Manage the overall policy creation to dissemination lifecycle Ensure all policy / workflow documentation is accurate and up-to-date Review Crispers/Policy Shots/quizzes/RCAs and provide relevant feedback to trainers Understand policy needs of the floor and help the team initiate required policies/workflows through policy change requests Motivate the team to identify and close any policy gaps Team Management & Governance Provide necessary direction to the team across tasks Review performance and conduct performance discussions Plan and nominate trainers for their developmental trainings Ensure optimum resource utilization and proper work allocation Maintain Team Attendance & Assignments Define trainer deliverables and conduct one-on-one discussions Review performance scorecards for the team, recommend incentives and provide meaningful insights to MIS for evaluating team performance Ensure all team trackers are maintained accurately and are up-to-date Audit trainer delivery through monthly Trainer Observations & share feedback Mentor & coach Trainers and Policy PoCs on their KRAs & drive it towards completion Maintain Training & Policy data for project Buginese approval and keeping track of Google billable hours for all training across sites Responsible and work closely with business for any escalations, RCAs and training support Attend team meetings with the global team Client Interfacing: Attend all relevant client meetings and act as the primary point of contact for the client Liaise with the client to understand requirements, transfer these into actionable for the team and deliver the expected output Ensure all client tasks as delivered based on commitments made Create and present Training slides as part of business reviews Arrange and oversee client shadows as necessary NOTICE PERIOD: Immediate | 30 Days Link to comment Share on other sites More sharing options...
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