Dikshitha HR Posted April 28, 2022 Share Posted April 28, 2022 Job Name: Communication Trainer Location: Pune , Hyderabad Contact Number: 9354498578 Contact Email: AP00841743@TECHMAHINDRA.COM Roles and Responsibilities Responsible for language soft skills Support training for frontline agents in language soft skills as per standards set by the client Responsible for identifying performance gaps in the area of language soft skills Come up with a suitable training strategy implement the same through training coaching Provide leadership for transaction monitoring process Responsible for devising implementing a measurement system for language effectiveness level from entry to exit Calibrating certifying, Voice Trainers Soft Skill Trainers. Conduct Train the Trainer programs. Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation Knowledge Measure) Prepare and deliver tailor-made courses as when required. Desired Candidate Profile Excellent verbal written skills in English. 5+ yrs of total experience preferably 2 years in Soft Skills Voice Accent Trainer Training in BPO / KPO domain with expertise/experience Familiarity with various accents of English, especially US and UK Knowledge of Phonetic transcription English grammar Strong Analytical skills and proficiency with Microsoft Excel Excellent presentation skills Perks and Benefits Salary-Best in industry Rotational Shift Link to comment Share on other sites More sharing options...
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