Week 19/52 '2022 / L&D - Trainer - Kolkata

[Dikshitha HR]

Job Name:  Trainer

Location: Kolkata

Contact Number:  8697668083

Experience: 2 - 7 years

Roles and Responsibilities :

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Desired Candidate Profile :

• A bachelor's degree any domain.
• Work experience as a Customer Service Trainer or similar role.
• Experience in sales or customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• BSc degree in Education, Human Resources or relevant field
• Additional certification in business leadership, eLearning software, or adult education and training is preferred.
• At least 2 year's experience working as a call center trainer or team leader.
• Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.
• Immediate Joiner/ Max Notice 7 days .

Perks and Benefits : Salary : As per Industry Standard .

Rotational shifts, Rotational Week Off, Flexible Shifts, Digital work campus, Cab & Transportation ( Home drop & home pick for Odd hours duty, Work from Office, Cafeteria , Incentive, Education program and scholarships . )