Dikshitha HR Posted May 17, 2022 Share Posted May 17, 2022 Job Name: Trainer Location: Hyderabad Contact Person: Nandini Contact Number: 8008062968 Job description Responsibilities: Responsible for conducting end to end training programs Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint) Deliver classroom and blended programs that add value to the learner and their business area Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor Preparing and designing Training Materials Generates training reports Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc. (CORE Training) Respond and resolve issues arising out of interactions with Operations Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised. Floor support as per the process requirements Coordination with different LOBs in preparation for TNA Feedback and session to conduct as per the requirement Eligibility Criteria: Graduate In Any Discipline Minimum 2 Years Of Work Experience in Training Ability To Work Flexible Schedules And Shifts Excellent Communication And Presentation Skills Customer centric experience Link to comment Share on other sites More sharing options...
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