Dikshitha HR Posted May 24, 2022 Share Posted May 24, 2022 Job Name: VOICE & ACCENT/PROCESS TRAINER/TEAM LEAD Location: Bangalore Banargatta near (JP nagar) Contact Number: 7339454111 Contact Email: divya.s@kggroup.com Roles and Responsibilities The role would require you to have experience of 3-8 years in the domain training into US/UK market. Conduct new hire trainings & short bursts of refresher training for the employees. Train the employees on Grammar, phonetics, accent. A good understanding and knowledge of the right accents. Effective training skills. The ability to teach and train other individuals. Strong experience into core soft skills / VNA training. Process Trainer Job Description: Key Responsibilities : The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen. Tailor specific training programs to employee growth and retainment, career path assistance, etc. Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes. Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role. Job Description: At least 1-2 year experience as Team Lead (international voice process) Excellent people management skills, should have experience in previous roles Excellent communication and customer service skills Excellent analytical and problem solving capabilities Ability to drive initiatives in the team with creativity and a long-term vision Experience in initiating and implementing process improvements Hands on experience in voice international projects Take ownership to manage deliverables across multiple assignments Flexible approach to working hours 24x7, including rest days, holidays, weekends and extended hours, if required. Should be a self-motivated achiever Link to comment Share on other sites More sharing options...
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