Week 48/52 '2023 /L&D -L&D Manager - "Learning and Development Specialist osbIndia Private Ltd."

[Dikshitha HR]

Core Responsibilities
Effectively manage training E2E New Hire Training delivery assigned by the Training Manager and Lead
Suggest recommend changes to the New Hire Training schedule/ report mechanism from a time and cost perspective
To highlight any Risks and Issues related to batch with the Training Lead
Review and Close of all issues post delivery of New Hire Training
Work on Projects , Migrations & Change related training deliverables and training requests
Understand content documentation, review and respond
Document high quality training material in line with Industry Standards (PPT’s, User Guide, and Handbook)
Effectively manage communication (with Lead and Stakeholders) both verbal and written prior, during and post training delivery
To accurately identify and assess organizational, departmental, and training program needs in relation to new hire training and refreshers
To conduct and organize training programs – process, product & compliance/regulatory trainings
To design & deliver training programs – process, product & compliance/regulatory trainings
Support with ongoing Project, Change and Migration related training delivery as per requirement (Design/Delivery)
Support and deliver on L&D and Behavioral Trainings according to availability
To effectively work with the new hire training vertical and content vertical to produce high quality training material
Conducting post training assessment to ascertain the ROI on training
Align refresher trainings to improve the performance levels of the staff to meet the organization goals post delivery
Assure the application of effective training principles/methods/philosophies
Think critically & actively patriciate in team decision making and problem solving
Assure actions are consistent with business goals and objectives
Develop and sustain effective relationships with team & stakeholders
Publish Weekly Update for self – End of each week
Use effective interpersonal & interdepartmental communication techniques
Conducting Training Needs Analysis and develop and implementing training based on gaps assessments
Use a variety of training methodologies, techniques and learning tools to maximize the effectiveness of training programs
Working with the onshore training manager to agree and oversee the delivery and content of training
Attend meetings and provide updates and input with colleagues at various levels both within the business and with external teams
Proactively investigate, report on and amend training material to reflect live issues and resolution
Proactively working with Quality, Project and Change Management teams to identify areas where refresher training is required on projects
Develop evaluation systems and assessments that demonstrate the effectiveness of the training
Develop evaluation systems that robustly demonstrate the contribution of training and development
Maintain awareness of the Bank’s policies and procedures to ensure training is get up to date and suitable refresher training is delivered as appropriate
Production of relevant Management Information and reports to demonstrate the effectiveness of training and to identify areas of development at individual, team and Department level
Maintain the company’s compliance standards and own compliance training
Experience Requirements
At least 60 Months of overall experience in International Customer Service and 1 to 2 years of experience in process training
At least 1 years of building content for process and systems training classes
At least 1 years of experience within Mortgage/Savings related vertical
Knowledge Requirements
Knowledge of Lending/savings preferably specific to products is preferable
Knowledge of Lending/savings terminology
Strong analytical and numeracy skills.
Exposure to database management.
Qualifications/Certifications
Graduate in any discipline is a must
Certified L&D professional and Train the Trainer certification will be preferred
Certification in content writing and design will be preferred
How to apply
Please email : Osbitalentacquisitionteam@osb.co.uk to apply.