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- The role would require you to have experience of 3-8 years in the domain training into US/UK market.
- Conduct new hire trainings & short bursts of refresher training for the employees.
- Train the employees on Grammar, phonetics, accent.
- A good understanding and knowledge of the right accents.
- Effective training skills. The ability to teach and train other individuals.
- Strong experience into core soft skills / VNA training.
- The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
- Tailor specific training programs to employee growth and retainment, career path assistance, etc.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.
- At least 1-2 year experience as Team Lead (international voice process)
- Excellent people management skills, should have experience in previous roles
- Excellent communication and customer service skills
- Excellent analytical and problem solving capabilities
- Ability to drive initiatives in the team with creativity and a long-term vision
- Experience in initiating and implementing process improvements
- Hands on experience in voice international projects
- Take ownership to manage deliverables across multiple assignments
- Flexible approach to working hours 24x7, including rest days, holidays, weekends and extended hours, if required.
- Should be a self-motivated achiever
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- Design and implement Training programs that can be used to develop and improve the skills required for the job.
- Monitor, provide, record and evaluate effective training activities
- Implementation and revision of the training programs
- Develop training methods and material
- Presents information using a large verity of techniques including visual materials, Team exercises, Role playing, and decisions
- Prepare training related reports and maintain trainers dashboard.
- Track the progress of the trainings and maintain a learners record.
- Coordinate with employees for churning content for the employee Newsletter
- Vendor Management
- Initiate new innovative strategies in training programs.
- Develop training materials, manuals and regulations.
- Conduct and organize workshops and orientation programs for new recruits.
- Ensure positive learning environment in training procedures.
- Provide administrative support to the department of human resources and training.
- Run and communicate reports on events and training programs.
- Assist human resources department in scheduling, mailing and communicating of training programs.
- Prepare training expense reports and statements for accounts department.
- Maintain and manage events and schedules calendar of the training department.
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Week 22/52 '2022 / CHR - MANAGER - TECHNICAL RECRUITMENT - HYD
By Dikshitha HR,
Job Name: MANAGER - TECHNICAL RECRUITMENT
Location: HYDERABAD
Contact Email: aratan@indeed.com
CTC: UPTO 50 LACS
Required: MBA HR with 10+ yrs of recruitment experience with some years in IT/Tech hiring.
Week 22/52 '2022 /L&D - VOICE & ACCENT/PROCESS TRAINER/TEAM LEAD - Bangalore
By Dikshitha HR,
Job Name: VOICE & ACCENT/PROCESS TRAINER/TEAM LEAD
Location: Bangalore Banargatta near (JP nagar)
Contact Number: 7339454111
Contact Email: divya.s@kggroup.com
Roles and Responsibilities
Process Trainer Job Description:
Key Responsibilities :
Job Description:
Week 22/52 '2022 /L&D - Learning & Development - Executive / Senior Executive - HYD
By Dikshitha HR,
Job Name: Learning & Development - Executive / Senior Executive
Location: HYD
Contact Email: sreedevi.punna@narayanagroup.com
Contact Person: Sreedevi
Contact Number: 8179984987.