Job Name: Assistant Manager - Training

Location: Navi Mumbai

Contact Email:  RichaC1@hexaware.com

Contact Number: 9004673097

CTC: 4,50,000 - 8,00,000 P.A.

Responsibilities:

• Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
• Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
• Understand virtual Training environment, virtual training delivery, engagement and reporting.
• Help in designing KRAs for the team along with the Manager and periodically review trainer performance vis-a-vis production performance at regular intervals.
• Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality.
• Develop cross-training materials and SOPs, as required.
• Evaluate clients training requirements and establish training goals/completion milestones for the trainers and process.
• Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents.
• Coordinate training activities looping in Hexaware and client stakeholders at all times.
• Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.
• Research product information for the assigned account by attending team meetings and periodic calibration session, side by side observations and call monitoring for training department purposed.
• Work with Call Centre management staff to develop and facilitate motivational activities for Agents and Trainers
• Preparation of Training Plans and relevant Training reports and Dashboards; decks for MBRs, WBRs etc
• Ability to manage teams as allotted
• Develop trainers for on the job requirements.
• Conduct TTT sessions for new/potential trainers for the department
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s Degree
• 3-4 years of experience in reputed call centers and handled a team of Trainers/Sr Trainers
• Inbound and Outbound Voice domain experience is a must.
• Good knowledge/background of BGV training experience preferred.
• Excellent verbal, written and interpersonal communication skills.
• Must be self-motivator and self-starter.
• Focused on quality and customer service.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability, writing proficiency and visual graphics design ability.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Ability to work in rotational shifts as per business requirement.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create Power Point presentations, and knowledge of Outlook).

Job Name: Payroll Executive 

Location: Gurgaon

Contact Email: ritwik.singh@360realtors.com

Experience: 1-5 Years

Roles and Responsibilities:

Desired Candidate Profile

• Candidate must be having B.com degree.
• Looking for immediate joiners.

Job Name: Payroll

Location: Gurgaon

Contact Number:  9560395701

CTC: 3,50,000 - 4,50,000 P.A.

Roles and Responsibilities

Graduates / Post Graduates willing to work for short term stint of 6 month with good Comm. skills having experience in and responsible for :

• Handling end-to-end payroll cycle for both regular and contractual Staff
• Coordinating for monthly tax deposit & filing TDS return on Quarterly basis
• Submission process & issue Form 16
• Ensure timely payment of all statutory dues & timely submission of all returns
• Gratuity Valuation and Leave Encashment Valuation (Preferably both USGAAP / IGAAP)
• Bonus calculation & payout

This is with a 5 day week MNC organization