Job Name: Assistant Manager - Learning and Development

Location: Hyderabad

Contact Email ID: nitin.r@malabargroup.com

Contact Number: 8138073916

Role:

Manage learning and development programs of Malabar Group in respective region for the training and professional development of internal staffs.

Functional Responsibilities:

• Work closely with Head - Learning and Development to implement Learning & Development strategy at regional level, in line with the long-term strategic priorities of the organization.
• Identify and assess future and current training needs in consultation with line managers (mandatory trainings, technical, domain, behavioural training).
• Consolidate data from job analysis, performance appraisals in consultation with Business/ Department Heads to understand and analyse various training needs pertaining in the region and assist in proposing a learning solution.
• Carry out & oversee skills analysis, training need analysis to prioritize training needs and initiatives.
• Develop curriculum and plan annual initiatives & training programs to be conducted in region in discussion with senior management.
• Prepare and communicate training calendar and ensure all the training activities are delivered as per the training calendar.
• Implement targeted training and development programs to bridge skill gaps in staff and enhance the efficiency and effectiveness of the workforce
• Coordinate & Conduct seminars, workshops, individual training sessions online and offline.
• Coordinate training programs for senior leaders at regions in the organization.
• Coordinate the execution of On the Job Training in respective region of the Group.
• Create content, e-learning, and other training materials based on the inputs shared by the stakeholders that will impact behaviour.
• Ensure that content and context of all materials are relevant for business needs.
• Assist in researching new techniques and best practices within own industry and beyond, for possible inclusion into existing training process.
• Report infrastructure and resources required for the success of the training programs to senior management.
• Submit training budget reports to senior leadership along with track budget spend versus plan and take corrective actions as required.
• Ensure that the learning experience is consistent with organization's strategy and vision.
• Work with subject matter experts on designing training content and delivery.
• Plan roll out of programs including timelines, target audience and location.
• Negotiate with external vendors for training solutions and allocate the budget appropriately.
• Maintain a keen understanding of learning & development trends, developments and best practices to evaluate training programs for improving or changing existing methods and techniques.
• Take feedback on training programs through various assessments and communicate to AGM Learning and Development on the same.
• Proficient in Learning Management Systems and possess good IT Skills.
• Prepare and maintain reports of training to track its efficacy and communicate the outcome with the senior management.
• Monitor employee performance and response to training.
• Maintain tracker and update training MIS.

Note: Preferred Male candidate, Should be willing to travel

Job Name: Deputy Manager Training 

Location: Chennai

CTC: 3,50,000 - 7,50,000 P.A.

Contacts: 

Monish - monishd@hexaware.com, 9600103260.

Ramya - ramyas2@hexaware.com 8939703058

Job description

The below are the skills the successful candidate should posses,

• Conducting Leadership developmental programs basis competencies mapped to each role
• Map competencies for various designation in the organization and conduct quarterly TNIs
• Develop training content and deliver programs to help career progression across levels within the organization
• Work with the Operations Manager, Operations Supervisor, Development teams & Engineers and HR to provide floor support / coaching to meet the business deliverable's i.e. performance objectives & Client experience matrices

Experience:

• Should have a Minimum of 1 yr Deputy Manager Training experience (International BPO - Learning & Development)
• Should have good communication skills
• Should have good convincing skills & Objection Handling.
• Be a Fast Learner and a Team Player with an outgoing confident attitude.
• Be able to communicate at all levels and have a keen eye on the deliverable's.

Job Name: Team leader Trainer in L & D Team.

Location: Bangalore

Contact Email: Ishrath.f@mediassist.in

Experience: 2-4 Years

CTC:  3,00,000 - 4,00,000 P.A.

Roles and Responsibilities

Team Leader - Training (L & D)- Should drive the training for process efficiently by imparting effective training and delivery to the new joiners and refresher training for the existing employees.

Education: Graduate/Post Graduate

Eligibility: Health Insurance/BPO or TPA background preferred

Desired Candidate Profile

• Impart trainings to new recruits
• Refresher training for existing employees
• Ensure timely completion of trainings and handover to operations
• Maintain feedback and reports for all the trainings
• Training on existing Product and applications related to process
• Willing to travel(if required) based on training needs
• Ensure Employees clear Certification/Recertification

Knowledge and Skill Requirement:

• Good Communication, Presentation and Interpersonal Skills
• Sound Knowledge about Insurance, TPA industry, prior training experience will be an added advantage

Other Skills:

Candidate with prior experience in handling Calibration Process/Quality Improvement shall be preferred

Additional Activities:

• To Interact with Internal & External Teams on various reports/Trainings.
• Review Quality reports & Process Knowledge Tests, Training Analysis, Calibration, Test calls data, process improvements etc.,