Job Name: Trainer

Location: Hyderabad

Contact Person: Nandini

Contact Number: 8008062968

Job description Responsibilities:

• Responsible for conducting end to end training programs
• Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint)
• Deliver classroom and blended programs that add value to the learner and their business area
• Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor
• Preparing and designing Training Materials
• Generates training reports
• Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc. (CORE Training)
• Respond and resolve issues arising out of interactions with Operations
• Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.
• Floor support as per the process requirements
• Coordination with different LOBs in preparation for TNA
• Feedback and session to conduct as per the requirement

Eligibility Criteria:

• Graduate In Any Discipline
• Minimum 2 Years Of Work Experience in Training
• Ability To Work Flexible Schedules And Shifts
• Excellent Communication And Presentation Skills
• Customer centric experience

Job Name:  Team Lead

Location: Bangalore

Contact Number:  7339454111

Contact Email: divya.s@kggroup.com

Responsibilities:

• At least 1-2 year experience as Team Lead (international voice process)
• Excellent people management skills, should have experience in previous roles
• Excellent communication and customer service skills
• Excellent analytical and problem solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements
• Hands on experience in voice international projects
• Take ownership to manage deliverables across multiple assignments
• Flexible approach to working hours 24x7, including rest days, holidays, weekends and extended hours, if required.
• Should be a self-motivated achiever

Job Name: Process Trainer

Location: Bangalore

Contact Number:  7339454111

Contact Email: divya.s@kggroup.com

Key Responsibilities :

• The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.
• Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
• Tailor specific training programs to employee growth and retainment, career path assistance, etc.
• Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
• Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
• Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.