Job Name: Soft Skill Trainer

Location:  New Delhi

Contact Email:  mdarif@aesl.in

Industry: ITES, BPO, KPO, LPO, Customer Service

Employment Type: Permanent Job, Full Time

Educational Qualification: Graduate and Above

Key responsibilities:

• Train on Voice and Accent to the Call Centre agents.
• Able to conduct Soft Skills training.
• Conduct Training Need Assessment, identify the gaps and plan the training as per organizational needs.
• Prepare Annual Training Calendar.
• Track and report on training outcomes.
• Maintain employee training records (weekly / monthly) etc.
• Evaluate and make recommendations on training material and methodology

Job Name: Trainer

Location : Mumbai

Contact Email:  meena.marathe@riya.travel

Work Location: work from Office

Responsibilities:

• Ensuring quality training delivery in Communication, Soft skills & other Behavioral Training programmes
• Ability to deliver training programmes as per business requirements
• Content development/ Quality Check
• Updating the Dashboards.

Skills & Preferences :

• Should have imparted/delivered training
• Excellent communication and writing skills
• Training delivery skills
• Ability to connect through words
• Good public speaking ability
• Pleasant personality
• Zeal to take new challenges

Experience :

• Minimum 3 to 5 years of training delivery experience.
• In depth and updated knowledge of domain (Retail Industry preferred)
• Conducted training needs analysis

Education Qualification :

• Grad/Post Grad/MBA/PGDM
• Certifications in the training domain is mandatory

Job Name: Soft Skills Trainer

Location: Coimbatore

Contact: 9952833963

Contact Email: amala@codingmart.com

Roles and Responsibilities:

• Work towards grooming personality and improving communication skills of candidates.
• Conduct Life Skills &, soft skills training sessions for candidates.
• Work with candidates to improve their soft skills and interview preparedness.
• Conduct weekly and monthly mock tests.
• Any other task assigned by the line manager.
• Training, should Possess a variety of skill sets including time management, multi-tasking, interpersonal, problem-solving ability, conflict management, presentation skill, communication and listening skills, leadership skills, team building. adaptability to move through changes.
• Prepares written weekly reports to the Program Director.
• Prepares training outlines, scripts, expected results, evaluation and related materials
• Participates in strategic planning sessions to design learning and development strategies and roadmaps.
• In collaboration with functional teams, project teams, trainers and technical team, develop training course needs and Schedule, prepare, and deliver training.
• Conducts training needs assessments against current and future trainings to deliver optimal results.

Requirements:

• Have 2-4 years of leading training sessions / lead instructors experience within a training session environment or equivalent.
• Technical experience to coordinate the development, maintenance, and implementation of training schedules, outlines, plans, and lessons.
• Graduate/ Post Graduate degree in English/Communication /Humanities with relevant certification courses for soft skill trainers.
• A team player who is supportive, flexible, and ready to take on additional tasks.
• Excellent communication skills both written and verbal.
• Ability to work with across teams and supervisors.
• Responds positively to feedback and respects diverse point of views.