Job Name:  Communication Trainer

Location:  Bangalore

Contact Person: Girish P

Contact Email:  girish.p@24-7intouch.com

Contact Number: 9902526009

Education: Commerce Graduate/ Post-Graduate

Experience: 3 to 6 Years

Responsibilities:

• Independently handle Soft Skills and Communications Coach training projects specifically for a Voice and Non-Voice Email based domain.
• Liaise with managers to determine training needs and schedule training sessions
• Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn
• Design effective training programs
• Conduct training sessions, workshops, one-on-one coaching etc
• Prepare educational material such as module summaries, videos etc – Willing to teach, must be willing to learn
• Must have experience in developing curriculum and training modules from scratch.
• Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
• Identify the Training needs of the agents.
• Provide feedback to enhance Agent Performance.
• Work closely with operations to assess floor needs
• When needed, being available to learn project specifics for multiple projects– May require overtime
• Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
• Suggest calibrations to ensure consistent scoring.

Desired Skills 

• Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people
• Excellent written and verbal communication skills
• Excellent knowledge of English communication articles, singular/plural, active/passive voice, punctuation etc
• Understanding of effective teaching methodologies and tools – Willing to teach, must be willing to learn
• Willingness to keep abreast of new techniques in corporate teaching
• Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset – Willing to teach, must be willing to learn
• Phenomenal communication, presentation and public speaking skills
• Flexible in schedule – Must be okay to work nights
• Flexible in handling multiple task at once
• Able to write a WOW response for their project specific criteria’s - Personalization
• Able to write clear and concise sentences – Grammar
• Has patience to teach others – Understands the DISC Model
• Willingly will do tickets/Audits for the project they serve in monthly
• Experience in developing training modules and curriculum from scratch
• Good reasoning and analytical skills
• Comfortable walking around a training space to interact with agents
• Excellent Presentation, Feedback & Coaching skills
• Good computer knowledge

Benefits

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Job Name:  Process Trainer

Location:  Marathahalli & Hebbal, Bangalore.

Contact person:  9449900627

Languages: English & Hindi + South Indian Languages.

CTC: 25000-37000.

Qualification: Any Graduate.

Shift: Day Shift

Requirements:

• Call handling process
• Soft skills
• Communication skills
• Query resolution
• The desired candidate should possess the following (but not limited to)
• Should have an in depth knowledge of call handling process.
• Proficiency in Soft skills training
• Excellent communication skills.

Responsibilities:

• Audit customer calls and give feedback to customer support group and concerned stakeholders
• Documenting training progress and reporting to concerned stakeholders
• Should have classroom training experience including running orientation programs for new joiners in customer support group
• Should have knowledge of industry standards related to customer satisfaction scores
• Conduct short modules of refresher training on the floor.
• Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
• Able to plot and analyze key performance metrics related to customer support function.
• Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
• A customer service mindset and values like empathy are highly desirable.

Job Name:  HR Recruiter

Location: Madurai, Salem, Chennai, Tiruchirappalli/Trichy, Coimbatore, Vellore,

Contact Number: 91062 96121

Work Mode: Work From Home

Roles and Responsibilities

• Knowledge about recruitment
• Training as per requirement
• Develop & update job descriptions & specifications
• Employee engagement activities
• Aware about social media, job postings
• Induction & Orientation

Desired Candidate Profile

• Good Communication Skills
• Must known Tamil & Telugu Language