Job Name: Process Trainer

Location: Gurgaon

Contact Number: 8882003944/9910839111 

CTC: 10 LPA

Work Type: work from home until Covid

Experience: minimum 5 years.

Requirements:

• Need minimum 5 years of experience.
• Need people from International BPO backgrounds only.
• People from Domestic/Backend are not eligible

Job Name: trainer to train - customer support group

Location: Gurgaon, Delhi

Contact Person:  Deepak Kapri

Contact Number: 9599754185

Responsibilities:

• Call handling process
• Soft skills
• Communication skills
• Query resolution

Requirements: 

• The desired candidate should possess the following (but not limited to)
• Should have an in depth knowledge of call handling process.
• Proficiency in Soft skills training
• Audit customer calls and give feedback to customer support group and concerned stakeholders
• Documenting training progress and reporting to concerned stakeholders
• Should have classroom training experience including running orientation programs for new joiners in customer support group
• Should have knowledge of industry standards related to customer satisfaction scores
• Conduct short modules of refresher training on the floor.
• Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
• Excellent communication skills.
• Able to plot and analyze key performance metrics related to customer support function.
• Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
• A customer service mindset and values like empathy are highly desirable.

Job Name: Six Sigma trainer

Location: Hyderabad

Contact Number: 6309584290

Perks and benefits: Best in the Industry

Teach:

• Introduction to Six sigma
• Train Lean Six sigma
• Train through Case studies
• Good content / PPT's during session
• Training for 20 days training ( Approx. - 3 weeks)

Required Candidate profile

• Workshop duration is 15 days
• Looking for candidates who can take sessions online (Zoom Sessions)
• As guest lecturer only