This Article speaks about 6 Future of Work Trends Reshaping the Employee Experience. Ongoing changes in the way people work have permanently transformed employees’ relationship with and expectations of work. As they strive to understand the evolving employee experience and meet employees’ needs in this new environment, CHROs should pay attention to these high-impact trends.

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Job Name:  Trainer ( Work from Office )

Location: Kolkata

Contact Person:  Shilpa Mukherjee/ Ginia Banerjee

Contact Number: 9804286949/ 8017806131

Company:  Globiva Services Pvt Ltd

Eligibility : Graduation mandate

Mode of work: Work from office

Job Requirements:

1. Excellent communication skill in English

2. Should have proper knowledge about Shrinkage and Attrition, TNI, TNA, QC tools, BQM

3. Should have minimum 1 year experience with same field

4. Should have know how to audit calls

5. Resolving matters in the best interest of both the customer and the company.

6. Preferable location Kolkata.

7. Graduation mandatory

Benefits :

• Fixed Salary
• PF, ESIC
• 24*7
• 1 Rotational Off
• Friendly Working Environment
• Paid leaves

Job Name:  Trainer

Location: Kolkata

Contact Number:  8697668083

Experience: 2 - 7 years

Roles and Responsibilities :

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Desired Candidate Profile :

• A bachelor's degree any domain.
• Work experience as a Customer Service Trainer or similar role.
• Experience in sales or customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• BSc degree in Education, Human Resources or relevant field
• Additional certification in business leadership, eLearning software, or adult education and training is preferred.
• At least 2 year's experience working as a call center trainer or team leader.
• Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.
• Immediate Joiner/ Max Notice 7 days .

Perks and Benefits : Salary : As per Industry Standard .

Rotational shifts, Rotational Week Off, Flexible Shifts, Digital work campus, Cab & Transportation ( Home drop & home pick for Odd hours duty, Work from Office, Cafeteria , Incentive, Education program and scholarships . )