- Conduct Communication training for New Entrants
- Conduct Communication training for Existing Agents
- Conduct Soft Skills Trainings for Existing Staff
- Provide consultative support to business areas to address training needs on language
- Carry out fact-find, present recommendations, draw up and execute training plans
- Develop and conceptualize content for new training programs, as and when required
- Conduct Training Needs Analysis, create Training Calendars
- Meet training effectiveness criteria, measure and report delegate performance
- MIS and reporting (scores, synopsis, project reports, delegate reports, ad-hoc training reports)
- Assist new trainers and bring them up the learning curve through coaching and mentoring
- Update training content, plan and conduct batch training for new hires
- Design content, plan and conduct customized individual training for operations
- Ensure compliance to internal and external regulations and procedures
- Design and regularly review recruitment filters
- Provide screening support and audit adherence to recruitment filters
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- Identifying the key areas of improvement of employees across the unit.
- Implementing different training sessions as per the analysis for employee growth & development to maximize the work efficiency.
- Conducting and coordinating new hire Induction sessions .
- Training Need Identification.
- Creating & publishing monthly training calendars.
- Training content creation & soft skills training delivery.
- Soft skills & other HR related trainings for employees and outsourced staffs.
- Maintaining L&D documentation and training records like pre-post evaluation & feedback analysis of trainings.
- Conduct and Analyze Employee satisfaction survey and Employee Rights & Responsibilities survey.
- Ensure compliance as per NABH standards.
- Anchoring for employee engagement programs.
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Week 17/52 '2022 /L&D - Trainer for Learning & Development
Job Name: Trainer for Learning & Development
Location: Pune
Contact Email: keerthi.panikar@capita.com
Required Experience: 2 - 3 yrs of relevant Experience in training.
Qualification: Any Graduates
Work Type: Work From Home
Roles & Responsibilities:
Week 17/52 '2022 /L&D - Assistant Manager Training - Pune
Job Name: Assistant Manager Training
Location: Pune
Contact Person: Nilesh
Contact Number: 9074857487( Call/WhatsApp)
Contact Email: RR00660772@TECHMAHINDRA.COM
Requirements:
1. Must be a Graduation.
2. Min 3 to 5 Years experience in Lead Training Assist Manager Role
3. Must have experience in handling a Team of Trainers / AM training / Manager Training.
4. Should have in an out knowledge about BPO Training function
5. Over all experience should be 5 Years and 10 Years in BPO industry
Roles and Responsibility:
1. Managing the training Team
2. Will be responsible for overall training delivery for a specific process/LOB
3. Planning in transition
4. Client and internal stake holder management
5. Participate in Daily Review WBR & MBR
Week 17/52 '2022 /L&D - SENIOR EXECUTIVE - LEARNING & DEVELOPMENT
Job Name: SENIOR EXECUTIVE - LEARNING & DEVELOPMENT
Location: New Delhi
Contact Email: madhusmita@narayanahealth.org
Roles and Responsibilities