Core Responsibilities
Effectively manage training E2E New Hire Training delivery assigned by the Training Manager and Lead
Suggest recommend changes to the New Hire Training schedule/ report mechanism from a time and cost perspective
To highlight any Risks and Issues related to batch with the Training Lead
Review and Close of all issues post delivery of New Hire Training
Work on Projects , Migrations & Change related training deliverables and training requests
Understand content documentation, review and respond
Document high quality training material in line with Industry Standards (PPT’s, User Guide, and Handbook)
Effectively manage communication (with Lead and Stakeholders) both verbal and written prior, during and post training delivery
To accurately identify and assess organizational, departmental, and training program needs in relation to new hire training and refreshers
To conduct and organize training programs – process, product & compliance/regulatory trainings
To design & deliver training programs – process, product & compliance/regulatory trainings
Support with ongoing Project, Change and Migration related training delivery as per requirement (Design/Delivery)
Support and deliver on L&D and Behavioral Trainings according to availability
To effectively work with the new hire training vertical and content vertical to produce high quality training material
Conducting post training assessment to ascertain the ROI on training
Align refresher trainings to improve the performance levels of the staff to meet the organization goals post delivery
Assure the application of effective training principles/methods/philosophies
Think critically & actively patriciate in team decision making and problem solving
Assure actions are consistent with business goals and objectives
Develop and sustain effective relationships with team & stakeholders
Publish Weekly Update for self – End of each week
Use effective interpersonal & interdepartmental communication techniques
Conducting Training Needs Analysis and develop and implementing training based on gaps assessments
Use a variety of training methodologies, techniques and learning tools to maximize the effectiveness of training programs
Working with the onshore training manager to agree and oversee the delivery and content of training
Attend meetings and provide updates and input with colleagues at various levels both within the business and with external teams
Proactively investigate, report on and amend training material to reflect live issues and resolution
Proactively working with Quality, Project and Change Management teams to identify areas where refresher training is required on projects
Develop evaluation systems and assessments that demonstrate the effectiveness of the training
Develop evaluation systems that robustly demonstrate the contribution of training and development
Maintain awareness of the Bank’s policies and procedures to ensure training is get up to date and suitable refresher training is delivered as appropriate
Production of relevant Management Information and reports to demonstrate the effectiveness of training and to identify areas of development at individual, team and Department level
Maintain the company’s compliance standards and own compliance training
Experience Requirements
At least 60 Months of overall experience in International Customer Service and 1 to 2 years of experience in process training
At least 1 years of building content for process and systems training classes
At least 1 years of experience within Mortgage/Savings related vertical
Knowledge Requirements
Knowledge of Lending/savings preferably specific to products is preferable
Knowledge of Lending/savings terminology
Strong analytical and numeracy skills.
Exposure to database management.
Qualifications/Certifications
Graduate in any discipline is a must
Certified L&D professional and Train the Trainer certification will be preferred
Certification in content writing and design will be preferred
How to apply
Please email : Osbitalentacquisitionteam@osb.co.uk to apply.

Full job description
JOB DESCRIPTION – LnD Manager

INTERVENTION-School Leadership Development Program (LEAD)

DESIGNATION - Manager - Learning & Development

REPORTING TO - Project Head

REPORTEES - AM’s /Coordinator

ROLE DESCRIPTION - To ensure the joinees/ facilitators are well equipped to implement LEAD successfully in their assigned schools

ROLES & RESPONSIBILITIES

Systems & Processes :

Designing systems and process for induction and facilitator development.
Giving clarity on their role and setting KRA for direct reportees
Designing and executing appropriate workshops and trainings for facilitators in alignment with programme needs & objectives
Support Manager Beneficiary learning to design and execute workshops for beneficiary
Team Development:

Designing & executing strategies to enable facilitators for programme implementation
Sensing & identifying team needs and planning periodic training for facilitators
Assessment & Reviews :

Continuous assessment and review of facilitator performance by conducting demos / on field observations and monthly reviews with Facilitator
Data & documentation:

Analyzing data to identify team development needs for enabling effective execution of programme in schools
Documenting te training needs, training Calendar and periodic reporting on outcomes
CANDIDATE SPECIFICATIONS :

EDUCATIONAL - Masters (Psychology) /Masters(Education)/ MSW plus an
QUALIFICATION IAF or equivalent certified

YEARS OF EXPERIENCE - 5 years and above and atleast 3 years in a training/counseling role or 5 years as an HM of a school

AGE - 35 years

WORK SKILLS- Worked with adult counseling or mentoring and with an exposure to school education system

Knowledge and understanding of Facilitation tools and skills

Knowledge and understanding of adult learning psychology and being

OTHER SKILLS - Well versed in English/ computer savvy/ English proficiency/ presentation skills.

ATTRIBUTES - Pleasant, firm, persuasive, patient, mature, logical, good listener and mentor..

JOB SPECIFICATIONS :

NATURE OF JOB - Permanent on payroll

LOCATION - HO, partner school. The job may involve travelling to other locations beyond Mumbai

HOURS OF WORK - 8 hours at 6 days a week, 02 Week-offs a month apart from 1
CL a month and 30 PLs annually

WORKING CONDITIONS -The job can involve working conditions that include 8 hour shifts between 8am to 7pm, working in challenging community areas with infrastructural and other limitations.
The candidate would be needed to hold an ‘on field assignment’ for at least the first year to get indepth sense of the community working conditions. Apart, would be needed to visit school for session observation or like all over Mumbai.

Job Type: Full-time

Salary: ₹850,000.00 - ₹1,200,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Morning shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 6 years (Preferred)
Speak with the employer
+91 7506008934

Full job description
We are looking for a self-motivated, multifaceted, dynamic, and passionate L&D professional who can strategize and implement organizational-wide continuous learning and development. The mission is to empower, teach, and prepare the workforce for future challenges, design career paths, and to share CT's leadership vision.

You must have at least ten years of experience designing master strategies, and driving and implementing L&D from the ground up. You will direct diagnostics to gather insights and identify development needs for individuals/teams/functions to improve performance in current roles and prepare for the future.

No of Positions 1

Skills Required

10-20 years of experience in Learning and Development, including experience leading an L&D team and being accountable for L&D strategy and implementation.
Identify training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departments.
Create and/or deliver a variety of training using classroom, online, and blended learning
Strong consulting and influencing skills, ability to think strategically
Foster a culture of continuous learning that attracts and retains top talent while providing a distinct competitive advantage.
Quickly and skillfully leverage in-house knowledge to teach others in the firm.
Engage the right cost-effective external resources to address all other needs.
Accept the challenge of working and operating in a complex global environment while meeting a variety of organizational needs.
Demonstrated ability to comprehend an organization's current/desired state and take actions to close gaps.
Understanding of current learning and development trends, as well as a large network of external resources.
Proven project manager, planner, and organizer who can manage multiple tasks at the same time.
Knowledge of innovative, current adult learning techniques and methodologies, as well as their application to corporate learning.
Advanced communication, influence, and writing skills.
Ability to make things happen and enjoys accountability.
High energy, positive, can-do attitude.
Adept at employee communications; can build a community of leaders and learners
Roles & Responsibilities

Build effective and positive working relationships with all leaders within the company to create a learning culture throughout the organization;
Own the development of the company's Learning and Development strategy, working with leaders to identify and prioritize training initiatives;
Create, implement, and execute a companywide learning and development strategy.
Foster effective working relationships with stakeholders and vendor partners to drive and deliver learning solutions.
Serve as the key point of contact for all learning and development initiatives
Monitors effectiveness of training programs and makes necessary changes to enhance the overall effectiveness of programs;
Measure both the qualitative/quantitative impact of L&D programs;
Collaborate with Talent Management to ensure the right skill sets are being recruited into the organization

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