Certified First Time Manager

First Time Manager – Is a training intervention to focus on individual contributors who have been identified as emerging talent within the company. the focus of this intervention would be to fine tune their behavior, communication, interpersonal and critical thinking, managerial skills which will enhance their performance and contribute to a better working environment in the company.

Accreditations & Awards:


  • Top Ranked Course

    Middle Earth courses rank among the top 10 courses globally in all verticals. We have won multiple awards from HR.com & TrainingIndustry.com

  • 100% Practical Training

    Projects with live faculty support and mentors will help you practice the skills taught. We provide one year of coaching and bootcamps which will sharpen your skills

  • Flexible Learning Path

    The participants can choose a flexible learning path from 40+ certifications in HR and L&D including proficiency classes in HR tech and legal country system

  • Global and Senior Participant Pool

    The participants who enroll in our programs have an experience ranging from 7 to 25 years and they come from 60+ countries.

  • Practitioner Faculty

    The program is delivered by the faculty who were practitioners of HR with 15-40 years of experience with the best of companies

  • World Class Design

    Our world class designs in E-Learning and Coaching to ensure impact for high ROI.

  • Recommended by IIM & other Top B-Schools Alumni

    This Course is recommended by Alumni’s of IIMs, ISB, SP Jain & other top B-Schools

  • Trusted by 5000+ Corporate

    Trusted by more than 5000 leading corporate across India, Middle East, Africa and South East Asia


  • Set clear goals for themselves and enhance motivation to focus on these goals. understand work life balance & work life choice .Building positive perception focusing and reducing self-limiting beliefs, handle mindset better. Taking feedback as a learning opportunity.
  • Manage time effectively. They would use a clear time planning methodology, also they would have better work focus and be able to have better work and personal habits. Delegate effectively
  • Be more creative in their approach and learn to resolve work problems better. Use 6 Thinking Hats approach to handle different situations effectively
  • Communicate better, be a better Listener, understand Body-Language signals better.Write Better Emails, structure mails better, use Understandable language in writing
  • Be more assertive. Understand difference between assertive and aggressive behavior. Be able to handle emotions better
  • Handle conflict in a Win-Win manner. How to show empathy to others and handleemotional conversation.
  • Be persuasive presenting your point of view in meeting and influencing others.
  • Become more professional in working in teams, follow professional etiquette in behavior, following team-norms. Managing non-compliance issues, following ethical norms
  • Manage customers better. Understand how to create customer satisfaction. Manage customers expectations.
  • Build trust with team members, create a strong emotional bank with team members
  • Understand team members strengths and weaknesses use Belbin team roles to guide and manage team better. Manage different types of team members use situational leadership effectively, build collaboration
  • Understand how to handle performance management at work place, handling performance issues.
  • Understanding Business Analytics, Usage of Analytics in Different Management Functions, Visualizing Data and Gathering Insights from Data , Using scenario manager & solver add in for business decisions
  • Process Improvement initiatives, identify processes in need of improvement, understand what constitutes performance excellence, reduce time taken to perform tasks.
  • Understand the fundamentals of effective negotiation, achieve win-win outcomes in negotiations, incorporate a process approach into your negotiation skill set

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  • Setting goals
  • Managing your routine
  • Building physical and mental energy
  • Mindset management
  • Building positiveperception
  • Factor influencingperception
  • How to Identify Your LimitingBeliefs
  • How to Overcome Your LimitingBeliefs
  • The Value and Effectiveness of Feedback inImproving Learning
  • Understanding the creative process
  • Understanding interpersonal and project management skills in problem solving
  • 5 creativity tools - S.C.A.M.P.E.R. Method, Force
  • Field Analysis, Reversal – Dereversal, Brainstorming
  • Paradigms and Lateral vs incremental creativity
  • Case studies of innovations used by companies
  • Identify each of the six hats
  • Apply six hats method to problem solving
  • General hat issues
  • Benefits of six thinking hats
  • The Three Forms ofBehaviors
  • The Difference Between Aggressive, Passive & Assertive Behavior
  • Choose Assertive WordsCarefully
  • Assertiveness: Saying No When You Needto
  • Using assertiveness technique to give feedback
  • Main techniques ofinfluencing
  • Identifying the communication styles of four types of people
  • Understanding their influence triggers andpreferences
  • Buildinginfluence
  • Looking at the science ofpersuasion
  • Persuasive PresentationSkills
  • KANO model
  • RATER model of customerexpectation
  • ExpectationManagement
  • Building PositiveRelationships.
  • Model for cross culturalcustomers
  • Stages of customer-Consultantrelationship.
  • Belbin TeamAnalysis
  • Team Alignment
  • Reducing teamdissent
  • Buildingconsensus
  • Successful people behaviors inteams
  • Why collaborate keymodels
  • Buildingcollaboration
  • Situationalleadership
  • Managing collaborativemeeting
  • Taking Action – Time Management
  • Why Set Goals
  • Quadrants of Time
  • Time Assignment
  • Time management techniques - Diary Habit, To-Do Lists, Daily Plan
  • Power of Routine
  • Handling multitasking and plan delegation
  • Find out the critical task for each goal
  • Evaluate the time required VS time given to critical tasks
  • Learn and apply ABCD Analysis
  • Listen effectively
  • FEEF Model
  • Body Language
  • The Three Forms of Behaviors
  • The Difference Between Aggressive, Passive & Assertive Behavior
  • Assertiveness: Saying No When You Need to
  • Structure of anemail
  • Writing simple email – salutation
  • Understandingstructures
  • Contents of a goodemail
  • Understanding the standardtemplates
  • Overview to Emotional Intelligence
  • What is Emotional Intelligence?
  • Domains of Emotional Intelligence
  • Emotional Quotient be measured?
  • Emotional Hijacking
  • Tools for dealing with Emotional Hijacking
  • Building emotional resilience
  • Conflict Management
  • Causes of Conflict
  • Benefits of Dealing with Conflicts
  • Conflict : Positive and Negative
  • Positive and Negative Flow of Conflict
  • Understanding your Team Mission and TeamVision
  • Understanding Team behaviornorms
  • Understanding the Different teamroles
  • Key Aspects of Successfulteams
  • How people can Work Successfully inUncertainty
  • Professional etiquette inbehavior
  • Ethical behavior
  • Following ethical norms
  • Building Trust
  • Improving the trust of management communication and capability
  • Trust styles
  • Johari Window
  • Building Rapport and emotional bank creation
  • Setting monitoring schedules
  • Understanding how to set the performance eco system
  • Building and managing performance in team members

Sample Certificate

Please Note : We will be customizing content based on organizational needs

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