Almost everyone has heard of emotional intelligence, or EQ. However, the early promises of EQ programs often have failed to meet expectations. One of the problems with EQ has been its emphasis on “emotional” intelligence. Many EQ programs have focused too much on understanding one another’s emotions. While this is an important aspect of learning about EQ, other elements of personal effectiveness often have taken a back seat to interpersonal awareness. This is unfortunate for a couple of reasons. First, it is difficult to develop better emotional awareness. Second, and more to the point, emotional awareness is not related to better work performance.
This certification in behavioral emotional intelligence is useful to help people understand the concepts and gain strategies for the specific actions they can take every day in light of their particular work context. The primary goal is to give people a clear idea of where they should focus and a concrete, manageable plan for doing this.
